Refund policy

Returns and Refunds

We offer a 30-day return policy on pilotADSB Receivers, measured from the date your order is delivered.

How to start a return

1. Contact us through our contact form within 30 days of receiving your unit. Include your order number and the reason for the return, and ask for an RMA number.
2. If you are inside the 30-day window, we issue your RMA number immediately.
3. Ship the unit back within 7 days of receiving your RMA number, with the RMA number marked on the outside of the package.

Condition requirements

To be eligible for a refund, the returned receiver must meet all of the following:

• The enclosure has not been opened. Every pilotADSB Receiver carries a tamper-resistant seal, and a broken or removed seal voids the return.
• There are no signs of misuse, physical damage, or water damage.
• All original contents, cables, and accessories are included.

Refunds

Approved returns are refunded in full to your original payment method. There is no restocking fee. We inspect each returned unit on arrival and issue the refund within 5–7 business days.

You are responsible for return shipping and for insuring the package against loss or damage by the carrier. We recommend a trackable, insured service — we cannot refund a unit that is lost or damaged on its way back to us.

Original shipping charges are non-refundable, unless the item arrived defective or we shipped the wrong item, in which case we cover shipping both ways.

Items that cannot be returned

The following are final sale:

• Pre-imaged SD cards
• Antennas
• Individual components and replacement parts

Warranty

Separately from returns, every pilotADSB Receiver carries a 6-month repair-or-replacement warranty against malfunction. The same exclusions apply: an opened enclosure, a damaged case, signs of misuse, or water damage. A unit outside the warranty period, or one that has been opened, may be sent in for a repair estimate, or you may order replacement parts and carry out the repair yourself. Full warranty terms are in our Terms of Service.

App subscriptions

Drone Pilot ADS-B subscriptions are sold and billed by Google Play and the App Store, not by us, so we are unable to refund them directly. Refund requests for a subscription must go through the store you purchased from. The app includes a one-month free trial — cancel before it ends and you are not charged.

Questions

Contact us through our contact form and we will help. We reserve the right to deny returns that do not meet the conditions above.