Shipping policy

We ship orders using carriers such as FedEx, UPS, or the US Postal Service.

Orders are typically shipped within 1–2 business days. You will receive tracking details the day your shipment is turned over to the carrier.

Shipping times may vary depending on your location and selected shipping method.

We may require a signature upon delivery for certain orders.

We are not responsible for delays caused by the carrier or incorrect shipping information provided by the customer.

Currently, we only ship within the United States, including Hawaii and Alaska. We do not ship to P.O. Boxes or freight forwarding services.

Damaged or lost shipments: If your order arrives damaged, or tracking shows it as delivered and you have not received it, let us know through our contact form within 3 days. Please keep all packaging until you hear from us — carriers require photos of the box and its contents in order to process a claim. We will reply by phone or email with instructions for sending the photos, file the claim with the carrier, and then send a replacement or issue a full refund. Please do not ship a damaged unit back to us until we have given you instructions.